Austin Recycled Rug

We thoughtfully include a return bag with every order. If your item arrives damaged or defective, we’ll fully cover the return shipping—or if you prefer, we'll issue a full refund, allowing you to keep or gift the item.

If you wish to return your purchase because of personal preference—such as color, fit, or style—you’ll simply cover the cost of return shipping. Please reach out to us if you have any questions; we’re always here to help ensure your experience feels seamless and supportive.

Yes, we ship most places worldwide. Our carefully curated pieces come from around the globe, and we’ll make sure they arrive safely at your doorstep, wherever you call home. Don't see your country? We’re here to help— please reach out via our chat or contact form.

Shipping time depends on the specific item you've chosen:
Typically ship within 4 days–2 weeks.

Production times vary, often listed in each product's description. Larger items, like coats or custom-woven garments, may require a few additional weeks.

We strive for transparency and accuracy—each product page will provide details on estimated production and delivery times. If timing is critical, please reach out directly, and we’ll be happy to clarify further.

We’re here to help! If you have questions about fit, sizing, or measurements, please reach out via our chat or contact form. We're actively working on improving our online sizing system to make finding your perfect fit even easier.